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  • Q How to complain the serve?

    A  Email to :info@super-led.cn , our manager will reply you then .
  • Q How about the after-sales service if any rejects ?

    A  Pls contact the sales about the problem you met . Show us the details , after the confirmation , find the solution ,then offer the replacements. 
  • Q How to reduce our risk ?

    A You can check the samples before order . Or we can take photos or video to show you the samples details , including the testing report . After you confirmation, start the production .
  • Q What are your standard terms of payment?

    A 30% T/T in advance, if by air, 70% balance before the shipment ; if by sea , 70% against BL copy in one week .
  • Q What are your standard terms of delivery?

    A FCA , FOB ,EXW..
  • Q What is the delivery time for the order?

    A 30~40 days against the payment .
  • Q Can you offer the lamp with our brand and art No. ?

    A Yes, we accept OEM /ODM orders, we can do laser or ink printing on the lamp. 
  • Q Can you offer the color box packing with customer design?

    A Yes we accept the packing against your special design. And our designer also can offer serves against your order requirement . 
  • Q Can you supply high quality product photos for our catalog?

    A We can offer based on our cooperation , also if you have special photos requirement ,we will offer .
  • Q Can you accept the small orders ?

    A Yes, we can accept the small order based on different price and delivery time .
  • Q How can we get a simple testing unit?

    A Pls contact our sales and get the samples any time
  • Q What is your MOQ for per model?

    A Different models with different MOQ, normally as 1000pcs.
  • Q How long is your warranty time?

    A Mostly with 2-year , some items with 3~5 years, pls contact our sales and get the right warranty time of your interesting model. 
  • Q What certifications does your company have?

    A All passed CE, ROHS, some items with TUV, ErP . Also we can offer special certificate against your requirement.
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SUPERLED is a sino-foreign joint venture, Locates in Ningbo City and Started from 2003, with registered capital of USD$3,000,000.At present, our manufactured LED products mainly include: Smart LED Light, Wall light, Flood light, Tube and fixtures , Tracking light , High Bay light , Down light ,UVC Sterilization Light .

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