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Q How to complain the serve?
A Email to :info@super-led.cn , our manager will reply you then .
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Q How about the after-sales service if any rejects ?
A Pls contact the sales about the problem you met . Show us the details , after the confirmation , find the solution ,then offer the replacements.
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Q How to reduce our risk ?
A You can check the samples before order . Or we can take photos or video to show you the samples details , including the testing report . After you confirmation, start the production .
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Q What are your standard terms of payment?
A 30% T/T in advance, if by air, 70% balance before the shipment ; if by sea , 70% against BL copy in one week .
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Q What are your standard terms of delivery?
A FCA , FOB ,EXW..
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Q What is the delivery time for the order?
A 30~40 days against the payment .
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Q Can you offer the lamp with our brand and art No. ?
A Yes, we accept OEM /ODM orders, we can do laser or ink printing on the lamp.
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Q Can you offer the color box packing with customer design?
A Yes we accept the packing against your special design. And our designer also can offer serves against your order requirement .
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Q Can you supply high quality product photos for our catalog?
A We can offer based on our cooperation , also if you have special photos requirement ,we will offer .
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Q Can you accept the small orders ?
A Yes, we can accept the small order based on different price and delivery time .
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Q How can we get a simple testing unit?
A Pls contact our sales and get the samples any time
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Q What is your MOQ for per model?
A Different models with different MOQ, normally as 1000pcs.
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Q How long is your warranty time?
A Mostly with 2-year , some items with 3~5 years, pls contact our sales and get the right warranty time of your interesting model.
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Q What certifications does your company have?
A All passed CE, ROHS, some items with TUV, ErP . Also we can offer special certificate against your requirement.
